BREAKING NEWS: YINCAE Wins Global Technology Award

SMTA International 2017, September 19-20. Rosemont, IL. BOOTH 329

IMAPS 50th Anniversary Symposium 2017, October 10-11. BOOTH 416

 

 Frequently Asked Questions

 

 

Shipping

 

•Are you able to ship internationally?

Yes, we ship internationally at the end of each week.

 

 

•Since the products are temperature sensitive, how are you able to ship them?

We package the materials in thermal coolers with dry ice to help safeguard a below freezing temperature. We try to ship using next day delivery services to all domestic locations.

We try to ship using the fasted method on all international and domestic shipments.

 

 

•Does my country allow Dry Ice shipments?

See FedEx list of countries where Dangerous Goods services are available.

 

 

•How can I track my shipment?

You are provided with a tracking number to track your shipment for any customs delays. If you were not provided with a tracking number, please contact us to receive one.

 

 

•How can I help prevent a Clearance Delay for my shipment?

Please have the receiver ready to pay duties and taxes on a shipment if your country requires. YINCAE is not responsible for any duties or taxes accrued during a shipment.

 

 

•After I request a material, what is the lead time before shipment?

A two-week lead time is standard.

 

•What if I have an urgent request?

Please contact us to discuss.

 

 

 

 

International Shipping References:

 

Determine Duties and Taxes

 

U.S. FREE TRADE AGREEMENT (FTA) Partner Countries

 

 

 

 

 

 

Please call 518.452.2880 or email info@yincae.com with any additional questions about ordering & shipping materials.

 

Scan the QR code or text "YINCAE" to 22828 to join our email list!

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© 2017 YINCAE Advanced Materials, LLC - All Rights Reserved

19 Walker Way, Albany, NY, 12205

Info@yincae.com

518-452-2880

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